Shipping policy

We offer free regular shipping on most orders of $150 and above (before applicable taxes, fees and promotional discounts). Some restrictions may apply.

Televisions, projector screens, seating and furniture are only available for in store pickup or local delivery only. Click to see delivery radius here.

Clearance items and trade-in/consignment items do not qualify for free shipping.

All new products are shipped in their original manufacturer's cartons with appropriate packaging (unless otherwise specified) and are able to be shipped anywhere without concern for damage of the product due to shipping.

If the shipment arrives meaningfully damaged, the shipment should be photographed, refused, and you should contact the store at 905-898-7133 immediately.

Any shortage or internal damage must be reported within 48 hours via email to info@liptons.ca. If internal product damage is found, we will contact you with return and replacement instructions and options. 

Processing/Shipping Time

Orders are typically processed within 2 business days. Please note that orders placed after 1pm EST are processed the next business day.

• Standard Delivery for in stock items is between 2-3 business days in Ontario & Quebec, 3-5 business days for Eastern Canada and 4-7 business days for Western Canada. Northern or remote Canadian customers should contact us to confirm shipping availability and costs. During peak sales periods (for example Black Friday, Cyber Monday and Boxing Day/Week) up to an additional 5 (five) business days may be needed.
• Items not in stock will be shipped to our Newmarket store and then shipped to you. Turnaround time may depend on the manufacturer/distributor. If a manufacturer or distributor has stock of the item, then we can normally expect to receive the product within 10 business days at which point we will immediately ship it to you.
• If we become aware that delivery time to you will exceed 16 business days we will contact you to confirm the order or review options.

Restrictions

The following are our shipping restrictions:

• Shipping available within Canada only
• Free shipping does not apply to express shipping.
• Certain oversize, heavyweight or high-ticket items and brands may not be available for shipping or may require extra shipping costs. If extra shipping charges are required for your order we will contact you to confirm whether you’d like to pay the additional fees or cancel your order. If you don’t respond within 48 hours, your order will automatically be cancelled.
• Some remote areas of Canada can only be serviced by air delivery or other higher cost courier. In these cases free shipping is not available and extra shipping charges may apply. If extra shipping charges are required for your order we will contact you to confirm whether you’d like to pay the additional fees or cancel your order. If you don’t respond within 48 hours, your order will automatically be cancelled.
• We do not deliver products to a PO Box address. A street address is required, and products will be delivered with the appropriate courier to handle the item(s) that have been ordered.

Please note that Liptons Audio Video will not be liable for any delay that is due to factors beyond their control including, and not limited to,  weather-related events, other uncontrollable shipping delays and breakdowns by the courier services that are beyond our control.