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Frequently Asked Questions

Yes, we offer free shipping on most orders of $150 and above before applicable taxes, fees and promotional discounts. Some conditions may apply.

We are located at 130 Davis Drive, Newmarket, Ontario, Canada. We are in the Newmarket plaza, along with TD Bank, Giant Tiger and Value Village - just on the south east side of Yonge St & Davis Drive.

Shipping is available all across Canada. Standard Delivery for in stock items is between 2-3 business days in Ontario & Quebec, 3-5 business days for Eastern Canada and 4-7 business days for Western Canada. Northern or remote Canadian customers should contact us to confirm shipping availability and costs. See full shipping policies here

We deliver within a 40km radius of our retail store in Newmarket. Delivery areas include Newmarket, Aurora, King City, Stouffville, Uxbridge, Bradford, Innisfil, Barrie, Caledon, Markham, Vaughan, Maple, Concord, North York, Palgrave, Richmond Hill, Orangeville, Keswick and Alliston. See full delivery radius here

We typically offer installation within a 90 minute drive from our retail store in Newmarket. Our installation radius includes the GTA, Toronto, York Region, Simcoe County, Kawartha Lakes, Muskoka, Peel Region, and Halton Region. Outside these regions? Ask us about installation in your area.

Over our many years in business we have found that we are the busiest Monday to Friday. If our regular stores are not convenient for you, please give us a call and we can schedule an appointment that works for you. Our regular hours are Monday-Friday 10am-5pm. For holiday hours please see our Google Business profile.

All custom installations & basic installations come with a one-year warranty against workmanship performed by us. Defective equipment covered under manufacturer warranty is subject to a removal and reinstallation charge of one half hour at current installation rates. If you have any questions or concerns please call us at 905-898-7133.

All products carry full manufacturer warranty which varies for each product category and manufacturer. Refer to the manufacturer’s warranty information for exact details. Please refer to our Returns and Exchanges page or our Shipping page for further details.

Yes, we are authorized dealers for all of our core brands. You will be covered by the Manufacturer's full warranty unless otherwise specified. Used, consignment, or special buy items may be exceptions.

We do not offer in house repairs, but can refer you to a local repair technician. If the repair request is due to a manufacturer defect, you may be covered under warranty in which case the product will be serviced by an authorized repair facility or the manufacturer themselves. Please contact us directly for more information.

No, we do not sell any car audio or video related products.

Yes, we have partnered with Fairstone Financing to offer you financing options on your purchase at Liptons Audio Video. You can find out more about our financing options here:

Please contact us to begin our online return process. Once we have received the details about your order, we will email you a shipping label for your item. For more details please see our returns page here

We suggest referring to your owner’s manual for troubleshooting. Sometimes service issues can be simple general maintenance to maximize your product's performance. If you are still having trouble, give us a call at 905-898-7133.

Refunds are available on products shipped or delivered to you that are defective or internally damaged. Otherwise only exchanges are available. For more details please see our returns page here

Yes, we offer in-home consultations for customers who are looking for us to design a custom home theatre, landscape lighting package, home security or home automation system. Please call us to book your consultation at 905-898-7133.

Your purchase at Liptons Audio Video is covered by our 15 day price guarantee policy. If we lower the price of an item within 15 days of your purchase, we will refund you the difference! Some exceptions apply.

We accept PayPal, and all major credit and debit cards including Visa, Mastercard, American Express.

We offer Home Theatre Design & Installation services, Custom Home Automation packages, Outdoor Lighting Design, Outdoor Audio & Video Equipment, Home & Office Networking solutions, Home Security & Surveillance Packages, Automated Shades, Design Consultations, and Installation Services, as well as working with Interior Designers, Contractors and Builders.

We carry home audio and video accessories, cables, CD players, DACs, headphones, headphone amplifiers, integrated amplifiers, movie servers, phono cartridges, phono preamplifiers, portable speakers, power amplifiers, preamplifiers, Sonos products, soundbars, streamers, subwoofers, surround processors, turntables, TVs, home theatre systems, furniture, and more.